Our specialty is providing IT security and support to dental offices. We have experience with a range of software, including HIPAA, Dentrix, DEXIS, OpenDental, CareStream, Eaglesoft, and more.
With over a decade of experience as a Mission Critical Support Engineer and Infrastructure Project Manager at Hewlett Packard, we have worked with some of the most complex Fortune 100 compute and network infrastructures. In 2007, we were named HP Service's Most Valuable Player, representing the top performing 2% globally.
For the past nine years, we have been operating an IT consulting and support business in Dallas, TX, focused on small and medium-sized businesses. Our goal is to help clients manage and maintain their in-house and/or cloud-based IT infrastructures, prioritizing exceptional customer service.
In addition to 20+ years of real-world experience, we hold various certifications, including ISC2's Certified Information Systems Security Professional (CISSP), PMI's Project Management Professional (PMP), EC-Council's Certified Ethical Hacker (CEH), and VMware Certified Professional (VCP). We also have CompTIA A+, CompTIA Network+, CompTIA Security+, and CompTIA HealthCare IT and Logical Operations Modern Classroom Certified Trainer (MCCT) Certifications.
Our passion for technology and high-quality customer service is reflected in our part-time role as a Professor at Collin College in Plano, TX, where we teach courses on Computers in the Medical Office, CompTIA A+ Certification, CompTIA Network+, CompTIA Security+, and Certified Information System Security Professional (CISSP) Certifications.
We love helping people and businesses learn about and effectively use technology to enhance their operations.
Computer issue:
Computer not turning on, Cracked or damaged screen, Slow computer performance, Virus or malware, System error or blue screen, Clicking or grinding noise from hard drive, Full computer diagnostic only
Computer type:
PC, Mac (Apple)
Service location:
Remotely
Service Reviews
4.9
12 reviews
Service as described
4.9
Communication
4.9
Punctuality
4.9
EG
Emily G.
Shane is my trusted IT specialist who recently assisted us with a Microsoft office issue regarding our server. However, due to our business expansion across multiple locations, the associated costs of maintaining a telecommunications infrastructure and acquiring additional licensing proved to be unreasonable. Moreover, accessing the server while traveling was challenging.
Thankfully, we consulted Shane and he recommended migrating to Google, which turned out to be a brilliant move. With access to our data from anywhere and the added benefits of instant messaging and cloud services, our operations have become more efficient. We are available anytime, anywhere, and have experienced a significant reduction in overall costs. I wholeheartedly recommend Shane and his IT expertise to anyone in search of a dependable IT partner.
September 29, 2022
AM
Andrew M.
Our experience with this team was great! They efficiently installed our systems and internet. Their approachable nature and helpfulness ensured that everything was set up optimally. We highly recommend them and plan to work with them again in the future.
June 28, 2022
AS
Amanda S.
"My Apple laptop was expertly serviced by Shane and his team, who successfully resolved hardware issues and restored functionality. I enthusiastically endorse this company and highly recommend their services to my colleagues."
January 31, 2022
JN
Joshua N.
The service provided was superb - the representative was amiable and accommodating. I would gladly enlist their services once more. Precisely fulfilled our requirements without attempting to overemphasize our business needs.
January 17, 2022
JL
Jennifer L.
Impressive! The technician arrived and identified the issue with a 10-year-old HP GL150 G3 server. The power button was faulty, and one card had to be repositioned to enable a successful boot. With persistence, the technician maintained professionalism and courtesy. Within an hour, they aided in the retrieval of vital data.
