SAMSA Tech

Although the job was completed satisfactorily, there were a couple of issues that I encountered. Firstly, the repair process was delayed as I had to prepay $14 for a fan. In my opinion, if the total cost of replacing parts is below $50 or even $100, then it would be more customer-friendly for the repair shop to order the parts themselves instead of asking the customer to prepay. Secondly, I was not pleased with their attitude towards leaving my laptop with them. When I asked about the risks, they responded with "if something happens to it, well, you chose to leave it here." While they were able to fix my laptop, they need to improve their customer service.

The response was prompt and highly comprehensive. The assistance extended went beyond expectations in assisting us in identifying the problem.

SAMSA provided me with excellent service and support. The technician was not only pleasant and knowledgeable but also showed a genuine interest in helping me. I am highly satisfied with my experience.

Upon leaving your office, I felt immense gratitude and a sense of being blessed that the problem was resolved with such ease. Additionally, the service staff exhibited an outstanding level of kindness. As a result, I will be seeking your services for all of my future computer needs, and I shall also be extending my recommendations to all my acquaintances!

I had a great experience with them as they made every effort to assist me. Despite the delay, which was outside of their control, they promptly notified me via phone.