Description:
For over 25 years, SAMSA has been catering to the information technology requirements of both residential and commercial customers. We provide an array of services including commercial computer services such as secure VPN, server management and networking, and residential computer services like computer sales, virus removal, and computer repair.
Computer issue:
Computer not turning on, Cracked or damaged screen, Slow computer performance, Virus or malware, System error or blue screen, Clicking or grinding noise from hard drive, Full computer diagnostic only
Computer type:
PC, Mac (Apple)
Service location:
Remotely
Service Reviews
4.9
10 reviews
MJ
Matthew J.
Although the job was completed satisfactorily, there were a couple of issues that I encountered. Firstly, the repair process was delayed as I had to prepay $14 for a fan. In my opinion, if the total cost of replacing parts is below $50 or even $100, then it would be more customer-friendly for the repair shop to order the parts themselves instead of asking the customer to prepay. Secondly, I was not pleased with their attitude towards leaving my laptop with them. When I asked about the risks, they responded with "if something happens to it, well, you chose to leave it here." While they were able to fix my laptop, they need to improve their customer service.
October 24, 2022
MY
Matthew Y.
The response was prompt and highly comprehensive. The assistance extended went beyond expectations in assisting us in identifying the problem.
September 28, 2022
BH
Brittany H.
SAMSA provided me with excellent service and support. The technician was not only pleasant and knowledgeable but also showed a genuine interest in helping me. I am highly satisfied with my experience.
July 21, 2022
RH
Robert H.
Upon leaving your office, I felt immense gratitude and a sense of being blessed that the problem was resolved with such ease. Additionally, the service staff exhibited an outstanding level of kindness. As a result, I will be seeking your services for all of my future computer needs, and I shall also be extending my recommendations to all my acquaintances!
June 20, 2022
DH
Danielle H.
I had a great experience with them as they made every effort to assist me. Despite the delay, which was outside of their control, they promptly notified me via phone.
May 21, 2022