Description:
is always exciting to me, especially when it comes to dealing with different personalities in my work. I find it fascinating to observe how things interconnect and how people interact with one another. Moreover, I am always eager to learn and explore new things, particularly when it comes to the various personalities that cross my path in my professional life.
Computer issue:
Computer not turning on, Cracked or damaged screen, Slow computer performance, Virus or malware, System error or blue screen, Clicking or grinding noise from hard drive, Full computer diagnostic only
Computer type:
PC, Mac (Apple)
Service location:
Remotely
Service Reviews
4.6
186 reviews
RL
Rachel L.
My Mac Book Pro was saved by Mark when all four of its usb-c ports were damaged and its battery was completely drained. Thanks to Mark's expertise, my computer is now running smoothly again. I was satisfied with the reasonable fee he charged for his services, and will surely seek his assistance for any future computer problems.
January 3, 2023
MT
Megan T.
Working with Mark was truly an incredible experience that I am unable to fully express. He not only saved my situation but also connected with me on a personal level. Unfortunately, my recently purchased IBuyPower computer from Amazon malfunctioned approximately a month after buying it. Mark and I discussed various options and decided it would be best to return it and construct a new computer. As I was in my first semester with finals just around the corner, I needed immediate assistance, and Mark was there to provide it. He possessed extensive knowledge and worked quickly, teaching me many new things. He assisted me in retrieving my data from the dead PC, handled multiple calls to Amazon on my behalf with ease, and even accompanied me to purchase everything I needed to construct the new computer. Thanks in part to his personality, kindness, and expertise, the new device is functioning exceptionally. I appreciate his straightforward approach and am eager to work with him again. I have complete faith in his abilities to resolve any issues I may encounter. The whole experience was fantastic, and I am grateful to have chosen M&H instead of any other service.
December 1, 2022
AT
Amber T.
Mark was amazing! He communicated in a clear and simple manner, which was very helpful for me since I don't have much knowledge about computers. He provided daily updates on the status of my computer and assured me that I was in good hands. When I received my computer back, it was as if it were brand new again! I couldn't ask for a better company or recommend one more highly!
June 2, 2022
JH
Jennifer H.
Mark went above and beyond to assist me with my PC repair, providing detailed instructions to troubleshoot my computer and even introducing me to Micro Center staff to select the proper motherboard after the one I received from Newegg was DOA. Despite my past experiences with IT professionals lacking personality, Mark was extremely professional, energetic, and personable. He accommodated my schedule to optimize and fix my computer, returning it to brand new condition. Mark has become a trusted friend and go-to IT expert. I highly recommend his services with a five-star rating. ⭐️⭐️⭐️⭐️⭐️
January 31, 2022
AT
Anthony T.
Mark was the first PC repair CrackerJack referral to respond and called me immediately. Based on the symptoms I described, he knew that there was a risk of imminent hard drive failure, which would result in data loss. Mark's availability was not limited to a 9 to 5 schedule. He arrived at my home that evening, despite being busy all day, and attempted to transfer my data using an external drive. Luckily, he managed to save all my data. Given the age of my computer (11 years old), Mark recommended that I not continue investing in repairs. Instead, he suggested buying a new one. I expressed my budgetary concerns, and he found a great deal online on a nearly-new, refurbished Dell laptop. The following day, Mark met me at the store and explained how he planned to improve upon it. He even added a new drive exclusively for my personal photos and data, keeping me informed on the progress throughout. Two days later, he returned with the modified PC, and installed Office 365 and other necessary programs. He was always patient with his explanations and provided answers to all my queries. Mark even followed up a few days later, to check if there were any issues or questions I might have. He assured me that I could reach out to him anytime in the future, which was very reassuring. Considering all that he did, Mark's price was reasonable. In addition, his knowledge is exceptional, and he thinks outside the box. In conclusion, I would highly recommend him to anyone in need of a computer expert.
October 6, 2021