James Rattazzi

My tech needs were taken care of with extreme attentiveness by James, who was not only polite but knowledgeable as well. I highly recommend him for his services. Furthermore, he offered a text tip and even offered to personally address a side issue at my home.

The first point of contact was impressively swift in his response time and was quick to address the issue at hand. Upon dropping off the device, he provided me with a diagnosis and an estimated timeframe for when the work would be completed. Despite a slight delay in the estimated timeline, he maintained responsive communication and kept me informed throughout the process. Although losing my memory and data was a worst-case scenario, he was able to successfully restore the device to its original functionality.

They were extremely punctual and not only fixed our printer issue, but also effectively resolved other complications with our computer and network.

My Kyocera office printer was a mystery to him. It seemed unlikely that he possessed expertise in dismantling it. Although he might be worthwhile for minor tasks, he was certainly unfit to handle an office-caliber printer. He promised to deliver information from the manufacturer but never followed up with me. In summation, I wasted $120.

Shortly after I posted my request, James promptly responded. The next day, which happened to be a holiday, he came over and resolved my printer issue.