Say hello to Echelon On Prem, the future of tech support. Whether you're a residential or business customer, EOP has got you covered with FREE monthly cleanups and 24/7 diagnostic monitoring. But that's not all - enjoy discounted support rates and much more. Our mission is to provide unparalleled support, and it all starts with Echelon On Prem - totally FREE.
Our monthly cleanups keep your PC running efficiently by repairing registry errors, removing temporary files, and updating your operating system and applications. Say goodbye to the lag that comes with time, and enjoy using your device without any problems. And with our monthly maintenance, we ensure that problems don't crop up again.
Our 24/7 monitoring is preventative, anticipating problems before they occur, and preventing any disruptions. And with our free virus and malware scanners, you can be sure that you're protected against any online threats. And if you're looking for premium security, we offer discounted rates with Bitdefender, Emsisoft, and Malwarebytes.
But that's not all. We also offer discounted remote or onsite support rates, and with our client portal, you'll have 24/7 access to your estimates, invoices, ticket history, as well as self-help tools and resources to answer any questions you may have.
At Echelon, we pride ourselves on our meticulous assessment of our clients' needs in IT, web design, social media, e-commerce, point of sale, and ROI consulting. We've been in business for over three years and understand the importance of trust between our clients and us. And with our history documented and available for your review, you can be sure of our expertise when it comes to Macs or PCs. Try us out and see the difference for yourself.
Service location:
Remotely
Service Reviews
5.0
42 reviews
Service as described
5.0
Communication
5.0
Punctuality
5.0
KS
Kayla S.
Patrick's response was both prompt and skillful, as he even made the effort to visit North Michigan Avenue on a Saturday afternoon during the period of civic unrest. It was truly going above and beyond! Moreover, the computer repair he conducted, which included a recommended hard drive replacement, is working wonderfully. Five stars simply do not do justice to his excellent service.
December 18, 2022
JH
James H.
Patrick provided me with excellent computer service, working on both my wife's old computer and her new PC. He began by removing the SSD card from her old computer and setting up the new one, removing all unnecessary software and installing important security features. Patrick then transferred all the data from the old drive to the new computer flawlessly. Moving on to my computer, I had been struggling with a persistent issue where my screen could not be dimmed, but Patrick was able to resolve it with ease. This alone made his services worth the cost. Additionally, he was able to clean up my computer and detect 25 threats. Overall, I highly recommend Patrick and his company for their vast knowledge of computers and malware, their patience and relatability to clients, fair prices and ethical work habits. It was a pleasure to work with Patrick.
June 4, 2022
DA
Daniel A.
In the end, I did not proceed with the hire since I managed to solve the problem independently. Nonetheless, during a period of extreme anxiety when I urgently required someone to repair my work computer, I received a response within minutes of posting and we quickly devised a plan to fix it the following day. The employee with whom I communicated displayed a delightful demeanor and professionalism. Though my circumstances did not require their services, I would unquestionably turn to them for technical support in the future.
March 12, 2022
LH
Lauren H.
I am beyond satisfied with Patrick's outstanding work. His vast knowledge and professionalism, coupled with his strong sense of pride and integrity, make him stand out. I feel fortunate that I had the opportunity to meet him, and I wouldn't hesitate to recommend him to anyone in need of computer assistance. From now on, I will exclusively rely on his services for all my technology-related needs. Additionally, he is a very courteous and amiable person!
January 3, 2022
HM
Heather M.
Impressive was Patrick's work! He visited my place, resolved my computer troubles, and mended the faulty laptop print features. He patiently briefed me on the underlying causes and recommended preventive steps. I strongly endorse Patrick as he is my future "problem-solver"!
