Xcellent Flooring

My floors are amazing! Rona was prompt and provided a reasonable price. The crew worked effectively and with great speed. They didn't waste any of my vinyl planks, which enabled me to return some and save some cash. Xcellent Flooring was able to make me feel at ease as a first-time home buyer when handling such a big project. Their pricing was fantastic, installation was delightful, and customer service was exemplary. I strongly suggest them!

I highly recommend my beautiful floors.

Despite Rona's professionalism, the quality of work was underwhelming. The upper level, which included the dining area, living room, three bedrooms, and hallway, was completed with matching stained flooring on the stairs. Unfortunately, the subfloors were overlooked, resulting in loud squeaking and noticeable unevenness and gaps throughout the wood panels. The white areas on the staircase were left with stains, and the kitchen transitions were not executed correctly. Moreover, the placement of a large trim near the backdoor made it almost impossible to open. A second contractor was called to assess the issue, but unfortunately, there was little that could be done. Though Rona was asked to return to the site, no follow-up visit was initiated. It seems that once payment was received, there was little concern for the mediocre quality of work, especially considering how much money was spent.

Rona and their team are highly skilled professionals who expertly removed the carpet in my hallway and installed engineered hardwood flooring. While the hallway looks beautiful, I was disappointed to learn that I had to tackle the caulking and painting of the quarter round myself. In hindsight, I would have preferred to hire a contractor who offered a more complete service for a seamless finish. The team also installed the top of my staircase, but the end result was not ideal. As much as I understand that professionals have their own methods, it would have been helpful if they had been more receptive to my concerns. I opted for the manufacturer's stair nose, which Rona and their team recommended, over my own preference of unfinished wood that could be stained to match my stairs. Unfortunately, the final outcome is not aesthetically pleasing and will need to be fixed eventually. On the whole, Rona and their team are great for flooring installations, as long as you don't mind finishing touches like painting and caulking on your own.

Throughout the entirety of the process, Rona demonstrated exceptional abilities. She possesses extensive expertise, exerts tremendous effort, and produces excellent outcomes. Without reservation, I strongly endorse her!