With over 30 years of IT and computer service experience, our convenient location in Upper Marlboro, MD allows us to provide tech support to residential and commercial customers in the DMV area and beyond, including DC, Metropolitan MD, and Northern VA. We prioritize customer satisfaction by taking the time to fully resolve any technology issues you may have.
Our services include hardware and software upgrades and installation, Mac and PC repair and service, custom PC builds, virus removal, new computer and operating system setup, printer and wireless troubleshooting, data backup, remote desktop, network and server setup/support, commercial structured wiring, solar panel WiFi/network connection, and more. Please note that we do not service cellphones, tablets, game systems, non-computer electronic devices, or printers.
Our goal is to provide fair and honest solutions to your tech problems without using technical jargon. We enjoy educating clients of all ages about the latest technology while meeting their needs. Additionally, we offer an honest assessment of problems and solutions and recommend replacements if needed. While CrackerJacks is a free platform for clients to find us, we Pro's pay for every lead.
Computer issue:
Computer not turning on, Cracked or damaged screen, Slow computer performance, Virus or malware, System error or blue screen, Clicking or grinding noise from hard drive, Full computer diagnostic only
Computer type:
PC, Mac (Apple)
Service location:
Remotely
Service Reviews
4.7
380 reviews
Service as described
4.4
Communication
4.8
Punctuality
4.7
JR
Jessica R.
The technician arrived promptly and greeted me before enquiring about the issue at hand. He swiftly began to assess the situation with the system and proceeded to explain the problem to me in a comprehensible manner. I was impressed with his professional approach as he resolved the issue satisfactorily. Once again, thank you for your services, and I will not hesitate to seek assistance from your company in the future.
April 4, 2023
NG
Nicole G.
From beginning to end, my experience was nothing short of amazing. The level of professionalism, expertise and approachability displayed by him was truly impressive. His vast knowledge was evident as he expertly diagnosed and resolved the issues with my gaming PC, while also providing recommendations for future upgrades. I couldn't be more thrilled with the results of the repairs, and I will definitely be utilizing this service for any future PC-related concerns.
March 18, 2023
DL
Danielle L.
Weekend provided exceptional assistance in resolving my computer issues. His promptness, exceptional skill and professional demeanor were noteworthy. He addressed the issues efficiently and his pricing was very reasonable. I highly recommend his services and intend to engage him again in the future.
January 20, 2023
SM
Samantha M.
Werter is a rare type of entrepreneur who values providing assistance, support, guidance, and education without a focus on immediate compensation. I reached out to him to improve my computer's performance as it frequently froze when I attempted to complete a task. He graciously explained why this was happening, offered to remotely review the situation with me to enhance my comprehension of the issue, and declined to work on my system since it had exceeded its useful lifespan.
Despite the chance to earn money, he opted to act honorably by encouraging me to purchase a replacement. When I acquire a new computer, I intend to seek his assistance in transferring my files.
I wholeheartedly endorse Werter and encourage you to contact him if you require assistance. You won't regret it.
January 12, 2023
JA
Justin A.
In regards to my inquiry, Werter was quick to respond and actively asked questions and requested photos to assess the damage on my laptop. He was straightforward about the expenses of repairing the damage, and after evaluation, replacing the laptop proved to be a more budget-friendly option. I respect his honesty and will definitively seek his expertise for any future computing necessities.
