Universal Heating & Air

Universal was our AC service provider for the second time. They consistently exhibited promptness, courteousness and professionalism. We highly recommend their services for any of your AC needs.

Great! The dispatch team was incredibly efficient in assisting me to schedule a diagnostic appointment. Joseph, the technician, was professional, amiable, and provided a clear explanation of the problem. It was an outstanding experience! I would definitely reach out again for any heating or air requirements.

Joseph arrived at 2pm as promised, and provided me with an estimated time of arrival when he was 20 minutes away. The Daikin minisplit in my property had been a source of complaints from tenants and several contractors had suggested replacing the whole system. However, after Joseph tested the system, he confirmed that it was in good working condition and that the tenants may still be adjusting to the new technology. He patiently walked them through the remote functions and explained why there might be a delay in response times. Joseph's punctuality, expertise and professionalism made a lasting impression on me, and I would not hesitate to call on Universal again if there is ever a need for their services. Trust is essential in this industry, and Joseph definitely won my trust today.

Joseph is amazing! Working with him was such a pleasure. He was always upfront with us and let us know exactly what was wrong with our unit. He was also very reliable and trustworthy. Not only was his pricing fair, but he also quickly addressed any concerns we had following installation. From now on, Joseph is the only person we will call for our heating/cooling needs. We tried a few other companies, but they were all dishonest in comparison. Thank you, Joseph! For all your HVAC needs, we highly recommend Universal Heating and Air. They won't disappoint.

Early in the morning, Joseph informed me of his visit to my place, which was a pleasant surprise. I had expected another day of back-and-forth calls with technicians before anyone arrived to work on my AC. Thankfully, Universal Heating & Air offers free estimates, allowing me to avoid worrying about paying for the evaluation during a heatwave. Arriving on time, Joseph promptly began working on my AC. He quickly assessed that the unit needed more freon, had a defective relay, and required cleaning. Moreover, he later discovered that my thermostat was the root of all my issues. I greatly appreciated how Joseph was mindful of my time, as I had to leave an hour after his arrival. His rapid response and excellent work quality lead me to recommend Joseph and his company to anyone in need of a reliable and professional service.