American star Appliances Repair Services LLC

4.6 (43)
From Washington, DC
SinceNovember, 2021

About
I prioritize quality without compromise, even if it results in greater expense. While my competitors may offer cheaper alternatives, I am committed to ensuring your complete satisfaction by investing the necessary time and resources.
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Reviews

Service as described 4.9
Communication 4.8
Punctuality 4.2
RR
The work and communication were truly impressive! I cannot express how satisfied I am with this company. They are undoubtedly the best! Without hesitation, I will call upon this company and technician for any future requirements.
March 23, 2023
SS
Within just five minutes of my inquiry for dryer repair, this company responded on a Friday afternoon and scheduled an appointment for the following Saturday morning. The technician who came to my house was prompt, efficient in evaluating the issue with my dryer and informed me that the heating unit needed replacement. He quoted a reasonable price for the replacement unit and labor for installation and gave me a timeline of 2-5 days for ordering and receiving the required part. I had mentioned that my daughter was returning from Uganda on a work trip and needed fresh laundry for another trip to Costa Rico the next day. The technician surprised me by turning up with the new part within a few hours. He finished the repair in no time and was worth every penny. This company has now earned a spot on my phone contacts and will be my go-to for any household appliance issues in the future. No more expensive in-store appliance warranties that take weeks for appointment and parts ordering. Thank you, kind Sir, for your outstanding service. You have another loyal customer!
February 25, 2023
SJ
The customer service was outstanding! My experience couldn't have been better. The repair honesty and quick work were remarkable! I will definitely use this service for any future repairs and highly recommend it.
February 21, 2023
MB
Within just three minutes of reaching out, I received a polite and kind response. The repairman was able to schedule a same-day appointment and upon arrival, he quickly assessed the issue. Unfortunately, the washer could not be repaired due to a lack of available parts. The repairman was honest in suggesting that it would be more cost-effective to purchase a new dryer, given its age and the cost of repairs. I would like to express my gratitude for the prompt response and same-day service. The discount provided was also greatly appreciated and helped alleviate some of the financial burden. Thank you for your honesty and prioritizing the best outcome for me, rather than solely benefiting financially.
January 19, 2023
EB
Our LG washer required a repair for the laundry gasket. The professionals we contacted were prompt in their response and arrived the following day. We are grateful for their excellent work and professionalism.
January 15, 2023