Wendy Babcock, International & TEDx Speaker

If you're looking for a speaker who can keep your audience engaged, laughing, and learning, look no further! I specialize in incorporating humor, participation, and education into every presentation, and I am dedicated to customizing my speeches to suit your specific audience and goals.

As the only active Certified Complaint Free Trainer in the world - having been trained and certified by the #1 Best Selling International Author and World Authority on Complaining, Will Bowen himself - I am proud to offer the same great presentation as Bowen but without the high celebrity price tag. In fact, I frequently fill in for Bowen when a client's budget cannot accommodate his speaking fees.

One topic I am passionate about is Complaint Free Business. Did you know that complaining is costing your business money? According to recent studies, 78% of employees report wasting 4.5 hours each week listening to complaining co-workers. On top of that, one in ten employees quit their job specifically because of complaining colleagues. When it comes to employee retention, complaining has a huge impact.

Not only does complaining keep employees focused on problems instead of solutions, but it also creates a toxic work environment. I'm sure you can think of at least one co-worker who is a chronic complainer and can find a problem with every solution!

In my presentation, you'll learn about the destructive effects of chronic complaining on health, relationships, and success, as well as what does and does not qualify as a complaint. I'll also cover the five reasons people complain (summarized by the acronym G.R.I.P.E.) and provide practical strategies for getting others - and ourselves - to stop complaining.

Lastly, I'll speak to the importance of positive leadership in a negative world, and share tips for building the best possible business given your available resources. By the end of my presentation, your audience will leave feeling inspired, mindful of their own complaints, and equipped with new strategies for addressing disrupting customers and colleagues.

To help everyone stay accountable, I'll introduce the 21 Day Complaint Free Challenge. This challenge will encourage participants to maintain a complaint-free mindset, and can have a profound impact on both their personal and professional lives.