The Best Group Real Estate Services

5.0 (4)
From Fayetteville, NC
SinceSeptember, 2021

About
At The Best Group, we take pride in delivering EXCEPTIONAL Customer Service. As a small, family-operated company, we make it a point to treat all our clients as if they were part of our own family. Being a small business enables us to get to know our clients on a personal level and meet their specific needs. We're always available to our clients, even during nights and weekends. Rest assured, a phone call is all it takes to get in touch with us.

This industry provides me with the opportunity to interact with people from various backgrounds, which I absolutely love. I believe that every person who comes into our lives does so for a reason.
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Reviews

Service as described 5.0
Communication 5.0
Punctuality 5.0
KA
For over a year, Ivana Williams has been managing my property, and I can confidently say it's been a remarkable experience. Being an out-of-state property owner, it is essential to have a trustworthy property management company like Ivana's to efficiently manage my investments. Working with her has been a decision I have not regretted. Ivana ensures that my property remains occupied continuously, thanks to her expertise in tenant screening and selection, which has helped keep tenant retention high while minimizing damages to my property. Moreover, Ivana guarantees that rent is collected on time, disbursement is processed accurately and speedily, and every monthly invoice is precise. Whenever my property required repairs, she consulted with me and presented a list of options to help me make informed decisions. She also strives to keep costs as minimal as possible while handling every situation professionally and promptly. Whenever I reach out to her, she is always responsive and provides me with honest and insightful answers to all my queries. I value her judgement, professionalism, and business skills entirely. Ivana has not only met but exceeded my expectations, and I can confidently recommend her and The Best Group Real Estate Services to anyone looking for a professional property management company that cares about your investments. Barbara Purdie, Owner, Changing Times, LLC
January 9, 2023
LS
I have collaborated with Ms. Williams in the domain of property management. I admire her conscientiousness, professionalism, and promptness in addressing concerns. She has exhibited an equivalent level of fervor and dedication as I have towards my abode. Without a doubt, Ms. Williams is an excellent asset, and I plan on referring her and her service to my acquaintances and relatives. Personally, I would rate her services with 10 out of 10 stars as she is meticulous and empathetic towards both landlords and tenants.
November 9, 2022
JS
My expectations of being taken care of by property management in Fayetteville while my wife and I were out of state were not met. Despite hiring Homeowners property management, they only provided substandard service, taking two weeks to get back to me. I then decided to switch to AAIMS property management, the only "accredited" company in Fayetteville, hoping for better results. However, my house has been empty for nine months, awaiting repairs from the last tenant- causing me to lose close to $8000. I have been receiving notices due to their negligence in lawn maintenance and other areas as well. On the brighter side, The Best Group Real Estate proved to be a game-changer. Ivanka (apologies if misspelled), their representative, responded within 20 minutes of my inquiry- in stark contrast to the 20-day delay by other management companies! On rare occasions when Ivanka could not respond promptly, she would manage to reply before the end of the day. Having such a dedicated property manager has impressed me, and it's a clear indication of how property management should be. My experience with Ivanka has been exceptional customer service, and I hope it remains that way. My advice would be to avoid AAIMS and Homeowners property management and consider The Best Group Real Estate- for an entirely different experience.
March 23, 2022
NN
At The Best Group Real Estate Service, our top priority is ensuring our clients' properties are taken care of. Mrs. Ivana Williams, our outstanding property manager, is the best I've worked with in the past decade. Unlike previous managers, Mrs. Williams is always easy to reach and promptly responds to any issues that arise. During this year's Mother's Day (Sunday, May 6th), a plumbing leak caused significant damage to my property. Thankfully, the tenants contacted Mrs. Williams, who immediately informed me of the situation and arranged for a repairman to visit the property the same day, which happened to be a holiday. Mrs. Williams' dedication to her responsibilities and exceptional accessibility truly exemplify the professional standards of The Best Group Real Estate Service. Recently, the tenants of my rental property expressed their gratitude for Mrs. Williams' swift response to the incident. If you're in need of property management services in the Fayetteville area, I highly recommend Mrs. Ivana Williams and The Best Group Real Estate Services.
February 17, 2022
ML
I anticipate collaborating with The Best Group as we operate a property management firm in Florida, offering professional and courteous service. - Murray
January 5, 2022