Prompt Home Services LLC

Efficient diagnosis and resolution were ensured by expediting the required part order to expedite the repair process.

The appointment was scheduled promptly by the owner and the technician arrived earlier than anticipated. The technician was highly professional and was able to fix a washing machine that was off-balance by adding new springs. Additionally, the service charge was waived as the repair was completed. I would recommend this company for any appliance issues as their service is guaranteed and offered at reasonable prices.

Despite trying all the usual troubleshooting methods, we were unsuccessful in starting our dryer. After being referred to a company located in Asheville, which unfortunately couldn't assist, we found CrackerJack through their website and chose Prompt Home Service based on their impressive 5-star rating. Following the completion of an application questionnaire and service request, we received a prompt response offering same-day assistance. However, due to our schedule conflicts, we rescheduled for the following day. Throughout the entire process, we received clear and consistent communication through the mobile application, including a notification advising us of the technician's arrival time. Upon inspection, the technician diagnosed a cracked connector on the dial, but instead of ordering the part at a premium rate, he texted us an Amazon link to purchase it ourselves, allowing us to get a two-pack for less than his regular charge for one. He also checked the rest of the dryer for any other potential issues, but found none. Complimenting his professionalism, kindness, and courtesy, we deemed the service excellent and very much worth the fee, which was lower than competing companies in our vicinity. We would undoubtedly use Prompt Home Service for any future appliance mishaps.

During their first visit, they fixed the microwave by replacing a switch. On their return, they fixed all three appliances I requested by replacing a board in the dryer and the washing machine's door gasket.

The repairman was prompt in answering my call, arrived on schedule, and efficiently repaired my washer in one visit. He was personable and communicated clearly regarding what was required to fix the problem, and quoted me a reasonable price. I would not hesitate to engage their services for any future repairs. Many thanks.