Tankless Pros LLC - Hot Water Experts

This service is exceptional in every aspect! I strongly endorse it.

With his expertise, Jacob successfully renovated our Bosch tankless by utilizing the parts I had located based on his suggestion. He provided thorough responses to all of my inquiries and made certain to scrutinize every aspect of the system, including tidying up the peripheral valve connections. We wholeheartedly endorse Tankless Pros to all individuals seeking maintenance for their tankless system!

I received a quick response and they evaluated the required repairs. They recommended replacing the tank with a new one and offered me their best deal without any pressure. Even if I decided to choose a different company, they assured me that there wouldn't be any trip charges. After confirming my purchase, they installed the tank on the same day.

Tankless Pros were my solution for replacing our expensive electric heat with a Rinnai direct vent heating unit in preparation for the cold winter weather. After reaching out to Rinnai's corporate line, they directed me to Tankless Pros. An 11,000 BTU unit was installed in the master bedroom by Jacob and Mark, who also had a propane tank situated near the back of the house. The heating unit was user-friendly and had a sophisticated thermostat. We were thrilled to feel the warmth! Delighted with the experience, we chose to install a larger unit in the front part of the house - the 38,000 BTU direct vent furnace. The outcome was remarkable, with almost no need to use the electric heat, resulting in lower monthly electricity bills. Jacob, who has 20 years of plumbing experience, was trained by Rinnai and could figure out any system configuration required in his engineering-like mind. With their know-how, we are confident in their ability to handle any job, even the installation of a Rinnai tankless water heater, which we plan on doing next spring. They even set up boilers! I would definitely give them a five-star rating for their excellent work and reliability. (Patricia B.)

Our 13-year-old Rinnai tankless water heater stopped heating water the day after Christmas. We searched for plumbers but also found Tankless Pros on the Rinnai website. Although unsure if they served Ann Arbor, we called anyway and were pleasantly surprised when Jacob, the owner, answered the phone after 9 PM on a Saturday evening. He offered to take a look at the unit in the next few days and even provided a quote in case of a worst-case scenario. By midnight on Saturday, we had a quote in our inbox. On Monday, Jacob and Isaac arrived at the house to troubleshoot the issue. Instead of pushing for a replacement, they worked for three hours to fix simple issues, replaced a gasket and cleaned some parts. Jacob also gave us a tutorial on how it works, how to pull error codes, etc. We now know who to call when we need a replacement or repair. It's great to find a professional, customer-service-oriented company with integrity. Highly recommended.