Salvage Data Lexington KY

If my friends or family had a desire for a hot tub, I would highly recommend this place. Their hot tubs are of top-notch quality, their customer service is delightful, and they have an extensive knowledge in the field.

Although we had always discussed owning a hot tub, it was something we never got around to doing. But after a video consultation with Mike, we finally decided to take the leap! He provided us with all the necessary information to make an informed decision about the product. Plus, we were impressed with the reasonable price, speedy delivery and setup, and comprehensive training (the remote training was very successful). Elissa handled the logistics of delivery and follow-up supply purchases with ease. It felt great to support a family business instead of a larger retailer, and we know we can easily contact the owners with any questions. We look forward to maintaining a long-lasting relationship for service and support.

The response was prompt and the provided quote for the job was reasonable. They arrived on time and completed the work exceptionally well. I would certainly recommend their services and utilize them in the future.

My experience with Mike and Elissa has been nothing short of outstanding. Their knowledge and helpfulness with outdoor living and home improvement solutions are unparalleled to any other professional resources I have worked with. I was in a difficult situation where I had to replace a broken hot tub on my property within a few weeks to prepare for a large gathering on the 4th of July. Despite time constraints, Mike went above and beyond to locate a tub that met my requirements in terms of cost and features. He secured the tub, provided excellent financing options, and coordinated with installation resources to ensure that everything was in place for a complete installation by July 4th. Thanks to Elissa's great work in scheduling, the tub arrived on July 1st by noon. She took extra steps to assist my carpenters and electrician with the installation process, by coordinating with the manufacturer in Italy to ensure that everything was done correctly. Following the installation, Mike personally provided an orientation on the use of the tub and its care moving forward. I cannot recommend Mike and Elissa enough for anyone looking to purchase and install a hot tub in CT. They are incredibly helpful, knowledgeable, and provided a remarkable experience that resulted in a great addition to my outdoor lifestyle. Thank you both so much!

Our service experience with Mike's Factory Direct has been impeccable. They have exceeded our expectations with their reasonable costs, thorough responses to our queries, and their technician's diligent explanation of any arising issues that required attention. They arrived promptly as promised and ensured the job was completed to the highest standard. Without a doubt, this is the best service company we have encountered while owning our spa. We highly recommend sticking with them and avoiding any futile attempts elsewhere that would result in wasted time and money.