R&S Homeremoders, LLC

Our experience was beyond negative and we are extremely dissatisfied with the process and final product. Due to the limited word count, I will provide the highlights of our terrible experience. We were promised an install date six weeks after signing our contract but were left in the dark for eight weeks until we contacted Gerome. We were scheduled for an install date 13 weeks after signing, but it was postponed due to issues with the shower pan. Furthermore, the product did not live up to its promise of being anti-microbial and reducing shower smell, as it became covered in pink slime less than a week after use. The contractors did not follow our agreed upon plans to demo the bathroom, instead only installing the shower on top of existing wall boards. Gerome's response when confronted was dismissive and uncaring. The connection made to the cold water caused a crack in the existing plumbing and flooded our basement, causing significant damage. Not only did they come back multiple times to finish the job, but they also failed to install the shower door correctly, causing leaks throughout the bathroom and utility room. We regret using RS Home Remodelers and strongly advise against it due to their unprofessional behavior and poor service. Be sure to read the contract carefully and ensure all discussions are outlined properly to avoid a similar nightmare.

R&S accomplished an outstanding task by instilling a new shower with handicap accessibility for me. The level of professionalism was exceptional, and the shower looks exceptional. It's truly delightful to have a secure and appealing shower to use.

If you're in the market for a bathroom remodel, I highly recommend R&S. They recently completed an extensive remodel on my bathroom, which included removing and disposing of the old shower stall and installing a new whirlpool jacuzzi tub with fresh tiling. The final result is stunning, and I will definitely be contacting them again when it's time to renovate my second bathroom. Despite my hectic night shift schedule, the staff was extremely accommodating. Additionally, Gerome went above and beyond by conducting a second site visit when I changed my mind about certain features, demonstrating his commitment to ensuring 100% customer satisfaction. All of the staff were punctual, professional, and left everything spotless once they were finished.

I had an amazing encounter with R&S! I highly recommend them to individuals shopping for home improvement solutions.