Ricardo R. Office Equipment Repair

from Pittsburg, CAmember since November, 2021
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Description:

My core values are honesty, dedication, and exceptional customer service. Every job is backed by a 100% guarantee.

My foremost objective is to ensure customer satisfaction, by addressing even the most challenging problems. I specialize in working with Brother, Konica Minolta, and Ricoh brands, providing dependable services for both printers and copiers.

Service location:

Remotely

Service Reviews

4.7

301 reviews

Service as described
4.8
Communication
4.8
Punctuality
4.7
NL
Nicole L.
When I encountered an issue with my Canon MX452 printer, I contacted Ricardo for assistance. Following a thorough discussion of the situation, Ricardo informed me of the expenses associated with replacing the printer parts, and advised me that it would be more beneficial to purchase a new printer instead. I greatly appreciated his candor and honesty. Despite the fact that he could have charged me for his services, knowing that such effort might ultimately prove to be futile, Ricardo opted to impart invaluable advice through a mere phone conversation. For this reason, he deserves nothing less than a five-star rating. I would like to extend my sincere gratitude to you, Ricardo!
April 14, 2023
KC
Kayla C.
Ricardo is an outstanding professional who arrived promptly and exhibited exceptional patience. He successfully resolved my printer issue and took the time to thoroughly elucidate the root cause, in addition to offering insightful suggestions for the future. He comes highly recommended and I wholeheartedly rate him as excellent, scoring him a perfect 100 percent.
April 14, 2023
JM
Jonathan M.
Despite following a YouTube tutorial and installing new ink cartridges, my HP printer persisted in displaying an error message. I sought assistance from Ricardo who promptly responded and arranged an appointment for the following day. Though I was resigned to purchasing a new printer, Ricardo persevered and restored the functionality of my printer by cleansing the printer head and resetting it. Not only did he save me from incurring the cost of a new printer, but he also charged me the initially quoted price. Ricardo's service was prompt, professional, and amiable.
April 14, 2023
JR
Jessica R.
Upon posting our service requirements, Ricardo promptly responded and efficiently identified the issues we were having with our printers. Throughout the process, he maintained a professional demeanor and effectively communicated with us. Overall, the service provided by Ricardo was excellent.
March 28, 2023
CC
Courtney C.
My Inkjet printer was fixed swiftly by Ricardo who responded promptly to my query. He arrived on time and expertly diagnosed the problem. Apparently, the app on my computer wasn't detecting the ink level of the black cartridge accurately. Ricardo skillfully replaced the cartridge and flawlessly cleaned it, and my printer is now functioning flawlessly. I'm thrilled with the excellent work he performed! I'm so grateful I discovered him!
March 28, 2023