Phoenix IT Managed Services

During a crucial moment, my computer experienced a crash. However, Luther Arnold from Phoenix IT promptly responded to my online search, arranged for a phone conversation, and offered an initial assessment of the issue from my explanation. After I handed over my computer to him, he quickly pinpointed the specific problem and reinstated it to full functionality within a day. I strongly endorse this service.

With his vast knowledge, Luther assisted me in locating and purchasing the necessary part online. He meticulously executed the removal and installation of the power supply box, and also offered tuning to enhance the computer's performance. The outcome is remarkable; it functions as if it's brand new.

Mr. Arnold displayed exceptional professionalism and expertise during our interaction. He even graciously shared his knowledge about optimal laptop usage. Similarly, Mr. Luther provided informative, efficient, and proficient service. Without hesitation, I highly endorse this business for any computer-related needs. My experience with them was absolutely top-notch, earning them a solid 5-star rating. Thank you for a fantastic experience!

Due to my computer's sluggish performance, I sought assistance. Being an IT Support veteran, I could empathize with Mr. Arnold's apprehension towards my outdated device, given his vast knowledge on the subject. He elucidated on the necessity for contemporary models and technological advancements in the present year, 2022. However, I came to realize that an upgrade or repair was not imperative at the moment. Furthermore, Mr. Arnold demonstrated remarkable professionalism, amiability, and eloquence in his demeanor and communication. Hence, I shall seek Mr. Arnold's expertise for any future PC requirements.

When I found out my trusted computer repair specialist had moved away, I wasn't looking forward to searching for a replacement. However, after doing some research and interviewing candidates, Luther stood out above the rest. He not only had the answers to my questions but also asked his own, proving his competence and knowledge. We decided to hire him, and we're glad we did. Luther installed a new Samsung 980 PRO SSD 1TB PCIe hard drive, reducing start-up time significantly from 2.5 minutes to just 20 seconds. He also installed additional memory, doubling it, which greatly improved my grandson's gaming experience. Overall, the system is better than new, and we're very happy with Luther's work. His reasonable price and availability for future assistance are much appreciated. Thank you, Luther! Best regards, Ross J. 12/04/2021