Mr. Duct (St. Charles Office)

Name: Mr. Duct (St. Charles Office)
Rating: 3.9

Service provided by Mr. Duct (St. Charles Office)

from Saint Charles, ILmember since October, 2021

Description:

Mr. Duct was established in 2002 with the goal of enhancing the indoor air quality for the Greater Chicagoland community. It was founded in Naperville, IL in a small office by owner Keith Thompson who believed in providing quality services with honesty and integrity. NADCA certification soon followed which ensured that their services were in accordance with the industry's highest standards for HVAC inspection, cleaning and restoration.

As the demand for their services grew, Mr. Duct expanded to a larger office in Lisle, IL and eventually established seven additional offices within the greater Chicago area to offer exceptional service to the suburbs. Presently, the team has expanded to a staff of 50 professionals who specialize in providing residential, commercial, and industrial HVAC services. They offer services such as maintenance checks, cleaning, repair, and installation of vents, furnaces, and air conditioners. You can rely on Mr. Duct to take care of your heating and cooling needs.

Service location:

Customer location

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Service Reviews

3.9

18 reviews

Service as described

4.4

Communication

3.4

Punctuality

3.9

Joshua M.

I have utilized the services of this company for various dryer vent problems on multiple occasions. Their punctuality and quality workmanship have always impressed me. Recently, we had to replace a few sections of my dryer exhaust duct. The workers completed the task swiftly and with great efficiency. I would not hesitate to employ their services again for duct work assignments.

December 11, 2022

Megan G.

After receiving multiple quotes from different duct cleaning services on CrackerJack, I decided to go with Mr. Duct as they were the only NADCA certified company. Keith, who was professional and courteous, convinced me that their higher quote was justified by the certification. Though they did a good job overall, there were a couple of issues that led me to give them three stars. Firstly, I asked them to clean my first story furnace before my infant son woke up, but they did the second story furnace first and ended up waking him up when they walked into his room with the lights on. Secondly, I was promised before and after photos and a live video feed, but all they did was take a few cell phone pictures a few inches inside the vents. This was disappointing as I expected more from an NADCA certified company, especially considering the high price I paid. Unfortunately, the pictures I've attached did not rotate properly.

November 7, 2022

Daniel T.

Their work was impeccable! The state of my ducts was abysmal - I suspect they had never undergone any cleaning during the past two decades. Despite this, they managed to schedule a visit for the following day once I had reached out to them. The two professionals who arrived to perform the cleaning were friendly, efficient and highly skilled. Their results were astounding and they even showed me photographic evidence of the transformation. I would highly recommend their services.

January 1, 2022

Ryan W.

The men arrived within the designated time frame, acknowledging that this is not always possible due to varying job lengths. They were courteous, providing a detailed explanation of their process before proceeding. Despite our two-story, double system home, they completed the job quicker than expected. I had inspected my ducts beforehand and each was noticeably cleaner upon their completion. I could hear the debris falling out the vents during their work, giving me confidence in their methods. Although I did not receive a live video of the cleaning, it was not necessary as there was no attempt to pressure me into additional services. I have already recommended them to my neighbor who requires similar work. Thank you for your excellent service, as I can already feel a significant difference from just a few days ago.

December 30, 2021

Brittany W.

The service was a good bargain and punctual. While the vents appeared to be clean, there was no evidence of camera footage. However, the vent covers were left uncleaned. Although the cleaning could have been more comprehensive, the price and accessibility were unbeatable. In summary, it was a decent deal and I would consider hiring the service again for that cost.

November 16, 2021