MDL POOL & SPA SERVICES

Mark from MDL Pool acted promptly and was open about pricing, successfully resolving our issue without delay.

After settling into our new home, we discovered that the hot tub was not functional. Unfortunately, none of the nearby shops were willing to service the unit as they were not responsible for its installation. This was when we reached out to CrackerJack and got in touch with Mark. He and his associate (whose name slips my mind) arrived at our home the following day, identified the issue (with what apparently is an unusual hot tub), ordered the necessary replacement part, and promptly installed it upon arrival. Our hot tub is now up and running, and I couldn't be happier. I wholeheartedly recommend MDL and will undoubtedly stay connected with them for any future hot tub requirements.

Mark demonstrates exceptional professionalism and expertise. He exhibited transparency when diagnosing the issues, and went beyond by purchasing the necessary parts which was highly appreciated. He meticulously explained the operation and maintenance of the new parts. Additionally, he assisted us in rectifying electrical issues that an electrician had previously assessed, resulting in saving $6000. Mark and his partner were very patient with us, taking the time to thoroughly go over every detail multiple times. We are grateful to have found our ideal pool and hot tub experts.

Mark demonstrated his expertise and professionalism by successfully diagnosing my problem over the phone and providing me with multiple solutions. Once I had selected a solution, we made arrangements to proceed. He openly disclosed that he was only making a profit on his labor, not on the parts. Mark made purchasing everything required and bringing it with him very easy, eliminating any unexpected surprises due to my forgetfulness. With clear explanations, Mark carefully disassembled the old parts, assembled the new ones, and answered all my inquiries. He thoroughly taught me how to operate and maintain the new parts, and even fixed some DIY work I had done free of charge. Mark went as far as mentioning that I could earn money by selling the old parts. Eventually, I sold them and made a little extra money. I would unquestionably hire Mark again for any future pool-related projects. By supporting small businesses like Mark's, we know that we are receiving value for our money. Thanks to Mark's work, my pool is sparkling clean, and maintenance is a breeze.

Mark is an exceptional professional. He displayed exceptional responsiveness and provided thorough explanations of everything. The overall experience was commendable, and the work done was outstanding. He resolved my primary problem and is currently assisting me with pool maintenance over a long period. I would wholeheartedly recommend him.