Lapp Gas Appliance LLC

Jake, the representative from Lapp Gas Appliances, provided exceptional service. He communicated with me prior to his arrival and arrived promptly. He was articulate in explaining the issue with the appliance and the steps he took to assess it. He presented multiple options for repair or replacement, making the entire process effortless. We are considering Lapp Gas Appliances as our chosen dealer for a replacement dishwasher since their webpage features comparable units to those of Best Buy, Lowe's, and Home Depot. Our positive experience was largely due to Jake's expertise and clear communication.

Despite living in Lancaster for 40 years, it came as a surprise that I had never heard of Lapp Gas Appliances. Despite the name suggesting they only sell gas appliances, they actually carry all types of brands. When my washing machine broke down LH Brubaker and Martins appliances were no help at all and couldn't even visit to examine the machine for several weeks. I decided to try Lapp Gas Appliances and spoke to their sales manager who impressed me by stating he could visit on the same day and bring a new washing machine along, just in case. Within a few hours, they arrived, determined we needed a new machine and installed it quickly. After paying the technician, they left leaving behind a feeling of professionalism. It was a great experience dealing with them and I will not be considering contacting the other two appliance dealers that I have been using for the past three decades.

There's no way I could voice any grievances. They came at the scheduled time, swiftly identified the problem with my washing machine, presented a solution and cost estimation, and efficiently carried out the necessary repairs once I agreed.

Prompt, knowledgeable, courteous, and professional - these are the words that describe their service. We wouldn't hesitate to contact them again when their services are needed and we wholeheartedly recommend them to everyone who requires a job done correctly.

At Lapp Gas Appliance LLC, the male employees were extremely knowledgeable, dependable, and timely. They resolved my initial washing machine problem within a mere 72 hours of my request. Additionally, the repairman detected and fixed an extra complication, which would have necessitated an extra assistance call and saved me a significant amount of funds. The team were greatly effective, prompt, forthright, and expert. I will surely employ their services once more.