KPK ENTERPRISE

I received a prompt, comprehensive, and truthful evaluation of my HVAC problem. Despite it being one of the busiest weekends due to scorching temperatures, the response was very timely.

The exceptional Dexter came to my aid when my air conditioning failed on a Friday night. Despite having a full schedule on Saturday, he called me back and made arrangements to fit me in due to a cancellation. Dexter was not only punctual, he also showed great respect for my property and quickly diagnosed the problem. In addition, he alerted me to the fact that we may need to purchase a new AC unit before next summer. Dexter went the extra mile by providing me with a quote for a new unit, ensuring that I was informed and prepared for the future. He answered all of my questions before leaving, leaving me with complete confidence in his expertise. Without hesitation, I strongly endorse Dexter's services.

Dexter from KPK exhibited great diligence during the diagnosis process, offering several viable options and guiding me without being pushy. I found him to be a sincere and empathetic professional. Following his departure, I called to inform him that my AC was still not functioning, and he promptly returned to deal with the issue. Notably, he uncovered questionable connections in my AC that had been present since my house was constructed 15 years ago and worked meticulously to resolve the issue. When I asked him why he had returned so quickly, he replied that he could not bear the thought of my discomfort without working air conditioning and preferred to address the problem as soon as possible. The following morning, he even texted me to enquire about how the system performed throughout the night. I am exceptionally grateful for Dexter's outstanding service and have already requested him to include me on his schedule for winter maintenance. Overall, working with him was a remarkable experience, and I heartily recommend KPK - Dexter if you require a capable and reliable HVAC Technician. Thank you.

Dexter exhibited exceptional professionalism, knowledge, and honesty. He successfully identified and explained the root cause of our issue, while efficiently unclogging the pipe. Dexter advised that a replacement of the condensate pump was necessary, and further recommended the cost-effective option of purchasing the pump ourselves. He provided an informative demonstration, making the process of replacing the pump seem effortless. If possible, I would easily award him a rating of 10 stars.

KPK was called to inspect my AC as it was having difficulty in cooling the house. During the inspection, he meticulously reviewed every aspect and highlighted potential concerns, including the insulation in the attic that had to be looked into. I arranged a follow-up visit, and he installed the insulation as we had agreed. I am pleased to report that the house is much cooler now, and the AC performs well without any issues. I appreciate KPK's diligent and proficient work and his willingness to answer any questions and provide explanations about his approach. I would not hesitate to avail his services again in the future.