First Class Air & Restoration LLC

After D'andre arrived, he attentively listened to our concerns and thoroughly explained the necessary steps to resolve the issue. He completed the work impeccably and within the agreed timeframe. While we hope to not encounter further problems with leaks or mold, we would certainly not hesitate to contact him again.

In our new house, my partner began to display signs of mold exposure. We performed an in-home test that affirmed the existence, and then we consulted this firm for an assessment. They were immediate, transparent, and effectively resolved the situation on the initial attempt. We value the meticulous service they provided.

D'Andre and his team were exceptional. Upon receiving our mold remediation test results after purchasing our house, we realized we had a substantial amount of mold growth. We contacted First Class the same day and received a detailed quote by the end of the day. From beginning to end, they were consistently clean, courteous, punctual, and informative. They didn't only address the specific areas outlined in the protocol, but went above and beyond to ensure there was no trace of mold left behind because they understood the importance of passing the test. The entire project took only three days, including the additional work, and we passed the test with flying colors just a few days later. Although there was some over-spray in one of the rooms, D'Andre was prompt in ensuring that his team returned to clean it up, making it a hassle-free experience. Overall, we found the pricing to be reasonable, timing to be perfect, and their work was fantastic.

DAndre efficiently coordinated with the state license assessor and completed the job in compliance with the protocol, delivering good work in a timely manner. The company displayed cleanliness and met the scheduled deadline. I wouldn't hesitate to engage their services again should the need arise.

In February 2022, we contacted First Class Air & Restoration (FCA&R) as we suspected mold in our new home, which we had moved into in November 2021. We were experiencing frequent colds and my allergies were worsening. D’Andre Randall, FCA&R's Sales Manager and Project Director, promptly responded and demonstrated politeness, courtesy, and patience regarding our concerns. He informed us of the steps they would take and scheduled an appointment and inspection, during which he arrived punctually and answered our queries about mold and inspection options. We proceeded with a detailed inspection, discovering a mix of molds, including black mold due to the previous owners' inadequate drying of the walls and floors after a water pipe burst. We had to disinfect everything and replace walls, floors, ceilings, and vents, requiring almost a month-long stay at an Airbnb while our insurance covered the costs. Despite multiple test results revealing mold still being present, D’Andre and his team persisted, keeping us well-informed and taking pictures of the affected areas. They also demonstrated their kindness by going beyond their responsibilities to help us military family out, disposing of our empty moving boxes without any extra charges and offering a military discount. For their professionalism, politeness, and excellence in getting the job done, we give First Class Air & Restoration, D’Andre Randall, and his team an A++ rating. We deeply appreciate their outstanding work and commitment to ensuring our home was mold-free. Job well done!