Fidelity Roofing

Service provided by Fidelity Roofing
4.6 (16)
from Newton, NCmember since October, 2021
Rate: Price by request
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Description:

Fidelity Roofing, a locally owned and operated business, specializes in insurance restoration. Our team is here to guide you, the homeowner, through the confusing process of replacing your storm damaged roof. We provide assistance in filing your insurance claim and oversee the final inspection of your new roof.

Our services include:
1) Assisting you with a damage assessment at your home.
2) Helping you file your insurance claim.
3) Meeting with your insurance representative at your property to discuss damage and repairs.
4) Replacing your roof.
5) Conducting a final inspection and sending a Certificate of Completion to your insurance company to release final funds.

We only handle residential projects and do not provide commercial roofing services. At Fidelity Roofing, we are committed to delivering the highest level of customer satisfaction. We stand behind our workmanship and materials, offering a 5-year no-leak guarantee. Please note that credit card payments incur a 3% processing fee.

Current roof material:

Asphalt shingles, Clay or concrete tile, Metal, Rubber, Wood shingles or shakes, Slate, I can work with customers who need a professional's help to identify their roof material

Service location:

Customer location

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Service Reviews

4.6

16 reviews

Service as described
4.8
Communication
4.8
Punctuality
4.2
JC
Joshua C.
The services offered by Fidelity were exceptional. They evaluated our roof and repaired just the required section without any attempt to sell us an entire roof. Their excellent work is highly commendable and recommended.
July 29, 2022
JJ
Jessica J.
Fidelity Roofing, thank you for the excellent job Jonathan did in a short period. I look forward to enlisting your assistance again in the future!
May 16, 2022
WT
William T.
Fidelity Roofing, particularly Jonathan and Maria, is a godsend! Their promptness and commitment to our satisfaction are consistently excellent. Their response time is quick and the quality of their work is exceptional. Communication is fantastic, and their honesty is commendable. Thank you very much for a job well done!
February 15, 2022
AR
Amanda R.
My roof was expertly replaced by Fidelity Roofing, despite the presence of two non-standard features left by the prior owners; a custom-made skylight and a rotting chimney box. Fidelity Roofing quickly and effectively replaced the skylights, and after signing the contract and selecting the shingle color, we eagerly waited for the materials to arrive. Unfortunately, the chimney box proved to be in poor condition and I struggled to find another contractor to remove it. When Fidelity Roofing learned of my difficulty, they offered to remove the box for a reasonable price, going above and beyond their contracted obligation. During this process, leakage around the skylight became an issue, but Jonathan came to my aid by providing a temporary fix free of charge. Though the customized skylights we had ordered ultimately proved incompatible with the existing structures, Jonathan offered a solution, and the final result was even better than hoped for. Throughout the process, Fidelity Roofing demonstrated a commitment to customer satisfaction beyond what was expected. Even when supply chain issues delayed the delivery of materials, they refused to accept payment until the job was complete. It is evident that the company's reputation is based not only on the quality of their work, but also on their handling of unexpected situations.
February 7, 2022
RR
Rachel R.
Excellent communication and consistent follow-up. High-quality craftsmanship with meticulous cleanup. Completed the job efficiently and with minimal intrusion. I would not hesitate to engage their roofing services again in the future.
January 25, 2022