Has a "Tech" person ever made you feel stupid for not knowing what was wrong with your device? I experienced this myself years ago, and it motivated me to become a Tech guy who treats others with respect. With 30+ years in the IT Field, I've worked on nearly every type of device and am happy to provide both local and remote assistance through CrackerJack, where I've won the Best of 2015 award due to fantastic customer feedback.
I take pride in educating clients about avoiding computer issues and providing software education and support, operating system recovery, antivirus and security services. My ultimate goal is to foster long-term relationships with customers via excellent service and reasonable prices, rather than exploiting them for profit.
Thanks to my extensive experience in technology problem-solving, I love tackling even the most challenging issues that people face with their devices. My passion is not only resolving tech problems but also getting to know the people I help.
Computer issue:
Computer not turning on, Cracked or damaged screen, Slow computer performance, Virus or malware, System error or blue screen, Clicking or grinding noise from hard drive, Full computer diagnostic only
Computer type:
PC, Mac (Apple)
Service location:
Remotely
Service Reviews
4.6
5 reviews
Service as described
4.9
Communication
4.9
Punctuality
4.1
DR
Danielle R.
Kelly was highly proactive in addressing a complex matter concerning my aged mother. His insightful recommendations were grounded in practicality and catered to my mother's unique needs. We intend to collaborate with him further in the future!
April 24, 2022
MH
Matthew H.
I received comprehensive and courteous responses to my queries. Through our remote sessions, we tackled the computer problems that had been bothering me. I am confident about collaborating with him again in the days to come.
April 23, 2022
SC
Stephanie C.
Being a self-taught user on a PC, I lacked confidence in my ability to navigate a MAC and required individualized assistance. CrackerJack led me to Kelly, who exceeded my expectations! Kelly is an expert, reliable, patient and an exceptional instructor! He has a knack for communicating with a beginner like me in a comprehensible way. Kelly demonstrates flexibility with my schedule and offers affordable prices that are unparalleled. His customer service is remarkable as he is always available to answer my queries through phone or text. I strongly recommend Kelly for any computer support needs!
April 11, 2022
JM
John M.
Thanks for exceeding expectations and putting in extra effort to restore everything to its working state.
February 20, 2022
AB
Amber B.
Although I ultimately didn't need to hire anyone, he still greatly assisted me and proved to be awesome. I plan on enlisting his services for any future tech issues because he possesses a wealth of knowledge and expertise.
