Energy-Star Services Inc.

I required a new steam boiler and consulted the CrackerJack website for a list of companies to provide me with estimates. I was given quotes by four representatives and found Energy-Star Services to be the most impressive with their simple yet effective approach to pricing. Their quote was reasonable and came with great financing options. The HVAC manager, Josh, explained all technicalities in easy-to-understand terms, instilling confidence in me. With my old boiler malfunctioning and the weather growing colder, Josh scheduled my job for the exact day I wanted, a few days after our meeting. He also provided a reasonable quote for a third-party to remove my old furnace. On installation day, a team of four men with three trucks arrived and completed the installation job in two days. They were hardworking and efficient problem solvers. Despite the task of getting the new boiler into my old basement being challenging, they completed it successfully and without complaint. Whenever I had concerns, Manager Josh was responsive and reassuring. He answered calls immediately and provided clear explanations. The team also cleaned up the basement meticulously afterwards. Overall, I highly recommend Energy-Star Services for their exceptional customer service and high-quality work. They are truly a great company.

Steven Yan, the technician, was exceptional. He understood my preference for the most suitable financial alternative and did not push me towards additional purchases. He exceeded my expectations in various aspects, and I commend him for his outstanding customer service. As someone who works in the installation and service technician field, I appreciate the significance of impressing clients. Steven went above and beyond and truly impressed me.

The furnace installers were exceptional in their performance.

Despite not having put them into use yet, I valued their professionalism during our conversation and their diligent approach to the job's follow-up. Their pricing for the upkeep of my oil furnace was in line with that of their competitors.

I highly recommend this outstanding, diligent, and trustworthy company. Without a doubt, I will seek their assistance again, as they accomplished the task in a remarkable and expedient manner. Much appreciation and gratitude to the team!