Dacia DeRidder & Associates Management Consulting

My expertise lies in coaching and leading leaders and their organizations as they progress from a startup to emerging, scaling to enterprise level. My approach begins by understanding the customer's objectives, and then orchestrating people, processes, and technology through my 7-step pillars to define the unique aspects of the business. I strive to offer a wow experience to customers, while also accelerating revenue and reducing cost and risk.

As a student of the art of business, my approach is firmly rooted in servant leadership. I tailor my coaching to each individual's unique strengths and development areas, no matter how complex or simple the situation may be.

With more than 20 years of experience as a Vice President in a variety of industries, including retail, e-commerce, fashion, SaaS, digital health, insurance, employee benefits, and banking, my expertise is bolstered by an MBA in Finance from Loyola University.

My areas of focus include customer experience, service delivery, global contact centers, Six Sigma, collaboration, agility, onboarding, renewals, startups, and inclusion. I am currently open to new job opportunities.