CAL INNOVATION CONSTRUCTION

Late on a Friday evening, I contacted 5th Generation Plumbing regarding my malfunctioning 8-year-old water heater. They replied promptly and agreed to diagnose the issue for free the following day. I appreciated their approach as they did not pitch an outright replacement like another company I had contacted. This not only saved me money but also instilled my trust in their work. Ahead of Sid's visit, I researched and learned that the water heater was part of a recall for a defective part. I requested the manufacturer to send over the part which was to arrive in a few days. Sid confirmed he could perform the installation once it was available, but amazingly, he called back moments later and agreed to come in early. This gesture took me by surprise, and I was impressed by their dedication to customer service and excellent communication skills. Upon my initial contact with Christie, she was quick to respond to all my queries - even though it was late at night. When I later required a detailed invoice, she promptly sent it over and asked if everything included was satisfactory or if I needed additional information. The pricing for the services rendered was fair, and Sid even corrected previous poor plumbing work. As a client, I prioritize communication and trust, and my experience with 5th Generation Plumbing exceeded my expectations in both aspects. I would undoubtedly reach out to them for future plumbing services.

As a manager of a commercial building, I have had the pleasure of working with Sid and his team at 5th generation and have nothing but positive things to say. Their work is of high quality and they complete projects quickly and reliably. The crew has installed numerous toilets for us, which posed difficulties due to uneven floors and incorrect flange sizes. They utilized custom-built toilets that are long-lasting and have even responded quickly to emergency situations when our customers have flushed inappropriate items down the drain, resulting in flooding. In short, working with Sid and his team has been the best plumbing experience I have had to date. My only lament is that they do not offer their services in every city where I manage buildings. If Sid were closer to my home, I would undoubtedly hire him.

Jerry, the plumbing technician from 5th Generation, did a fantastic job fixing the leak. He arrived promptly, conducted himself in a highly professional and courteous manner, and demonstrated extensive knowledge. The repair was executed with precision resulting in a successful outcome. In addition, the pricing was very reasonable and provided excellent value. Jerry even went the extra mile, utilizing a heat shield and possessing all the necessary supplies and equipment. I highly recommend 5th Generation to anyone in need of plumbing services and will certainly be suggesting them to my friends and family.

The service provided was exceptional! They conducted themselves in a professional manner, responded promptly, and provided a quote that was reasonable. I strongly recommend their services.

For the replacement of my water heater and the repair of a pipeline under my bathroom vanity, I reached out to 5th Generation Plumbing. I must say, I found their work to be done promptly and within the given budget. I have no complaints about the quality of their work. Sidney and his team displayed a high level of professionalism and were polite throughout. After completion, they left the house spotless, leaving me with no residue of their presence except for hot water and a fixed pipeline.