Bay Area Bed Bug

Jeremy's customer service exceeded all expectations. He demonstrated thoughtfulness and attentiveness in addressing our questions and needs during a difficult situation. Furthermore, he went above and beyond to assist and support us throughout the process. Though we ultimately did not use Thermal Solutions, Jeremy's integrity was evident in his refusal to accept payment for unnecessary services. Instead, he recommended a detective dog agency to confirm the presence of bedbugs, which ultimately revealed the true culprit behind our discomfort. I would absolutely consider hiring Thermal Solutions in the event of a bedbug issue, and I feel compelled to find a way to compensate Jeremy for his outstanding service. I cannot speak highly enough of him.

As it turned out, mites rather than bugs were the culprit and so we did not require the service after all. Thanks to Jeremy's integrity and expertise, he recommended that we have an inspection carried out before committing to treatment. This not only prevented us from undergoing an unnecessary bed bug treatment but also enabled us to identify and address the true cause of our issue. Although I hope to never encounter bed bugs, I am confident that if I do, Jeremy will be my first point of call.

Today was my first time using CrackerJack. I suspected a bed bug issue and was provided a few company recommendations. Only Thermal Solutions reacted promptly, responding quickly to my request for assistance. Jeremy was attentive and requested a photograph of the bugs I had caught for identification. He confirmed they were not bed bugs but ticks. This valuable information allowed me to get my dog treated at the veterinarian and schedule a pest control company to arrive and spray in only two hours after installing the app. I am grateful for his advice, which was entirely free. If bed bugs do happen to come about, I will undoubtedly call this trustworthy company. It's rare to find a business so happy to assist without any ulterior motives.

Although dealing with bed bugs can be a disastrous experience, the professionalism and responsiveness of thermal solutions made it easier and ensured a quick resolution to this issue.

The response from Thermal Solutions was quick, and they provided a detailed explanation of their bedbug elimination methods. They exhibited a high level of professionalism and recommended the use of Scent-tek to confirm the presence of bedbugs. Scent-tek's verification confirmed that we do not have bedbugs. As a result, Thermal Solutions (and Scent-tek) saved us from having to spend a considerable amount of money and time.