As an extensively trained and experienced industry professional, I am a perfectionist with a keen eye for detail, and I excel at making even the most intricate systems user-friendly.
When it comes to wall-mounted installations, I always strive to minimize the number and size of required holes, and I prioritize leaving the job site free of any necessary patching or painting.
There's a unique sense of satisfaction that comes with completing a perfectly executed home theater installation or simply mounting a TV over a fireplace.
For timely responses, please allow an appropriate amount of time for me to reply as I may not be immediately available when working at a job site.
My specialty lies in servicing, calibrating, fixing, and rewiring malfunctioning home theater systems to achieve optimal performance. However, please note that I do not provide physical repairs for individual defective or broken components such as amplifiers, speakers, game consoles, disc players, TVs, or broken HDMI ports. In such situations, please seek the assistance of an electronics repair shop, as CrackerJack's service categories do not distinguish between repair service and system maintenance and corrections. While I receive numerous requests to fix game console ports, I must apologize as that is something that can only be addressed by a repair shop.
Service location:
Remotely
Service Reviews
5.0
105 reviews
Service as described
5.0
Communication
5.0
Punctuality
5.0
AM
Amber M.
Working with Eric was an absolute delight. He demonstrated great familiarity with my equipment and seamlessly configured it to function with a universal remote. Moreover, he promptly addressed a minor concern I had after the job had been done. I wholeheartedly endorse him!
February 5, 2023
SP
Samantha P.
During our first conversation, Eric proved to be extremely knowledgeable about the Universal Remotes we use in our household and offered valuable assistance. Thanks to his advice, I was able to adequately prepare for his upcoming visit. Upon his arrival, Eric skillfully programmed three distinct home theater systems with our new remotes, identified and resolved any issues, and provided thorough instructions on their usage. Excellent work!
January 18, 2023
ET
Elizabeth T.
I am extremely impressed by Eric's work ethic and wish I could showcase him on a billboard. He is a dedicated problem solver who focuses on finding solutions and pays meticulous attention to detail. What's more, his follow-up and check-ins are exceptional. I am grateful that Eric was available to help us through CrackerJack, as our Sonos system had suddenly stopped working. Although he charged higher-than-average hourly rates, he provided me with a step-by-step diagnostic over the phone to better understand the issue before coming in person. I sent pictures of all my equipment to streamline the process, while Eric provided expert advice, even spotting problems missed by previous technicians. He worked tirelessly until the problem was resolved, demonstrating patience and thoroughness throughout. I would definitely use Eric again, and I highly recommend him over any other service provider.
December 28, 2022
MC
Megan C.
After moving into our new home, we discovered a collection of outdoor speakers left behind by the previous tenants. Thanks to Eric's expertise, the functioning ones were rewired and we were presented with a thorough 3-part plan to outfit our entire house. Phase 1 has recently been completed and I couldn't be more pleased with the results. Eric is both affordable and incredibly knowledgeable, making the upcoming completion of phases 2 and 3 all the more exciting.
August 2, 2022
SL
Samantha L.
Eric's expert skills in setting up a spacious Sonos Amp-centered system, which included indoor and outdoor components and extensive hard wiring, left me thoroughly impressed. Along with his commendable responsiveness and amiable personality, Eric's standout attributes are his unwavering honesty and painstaking attention to detail. He takes immense pride in his work, holding himself to the highest standards, and always prioritizes integrity. I cannot recommend him highly enough.
