Anderson Water-Power-Air

The issue of punctuality arises from my experience with this company. Despite being informed of an appointment window between 8-10am, the technician arrived over an hour and a half later at 11:45am. For the second appointment, I was not given a specific arrival time, but once again the technician arrived around the same time as the previous appointment. It is worth mentioning that products required for both appointments could have been purchased beforehand as the company was aware of the work involved. This lack of preparedness indicates unprofessionalism. While the technicians appeared to do quality work, only time will fully confirm that. However, I must note that the value of the services rendered did not match my expectations. Despite the company repeatedly informing me that they have local technicians in my area, the closest ones were located an hour away in Syracuse and even then, the technician arrived later than requested.

Instead of trying to sell me something unnecessary, Brian attempted to discover the most beneficial solution for eliminating sulphur from my well water. I appreciate the promptness with which someone answers the phone if I have any inquiries.

We had Anderson Water-Power set up a standby generator for our entire home. The process was handled with professionalism every step of the way and the installation was finished in a mere 4 hours. The technicians who handled the installation were quite knowledgeable and provided helpful assistance. They even ensured that everything was cleaned up perfectly. They took the time to explain how the generator worked and gave us instructions for its ongoing operation. Overall, the entire experience was overwhelmingly positive, from the initial sales visit to the final installation. I would highly recommend Anderson Water-Power and would certainly hire them again for any future work.

It was an absolute delight working with everyone at Anderson. Lea was swift to arrange a meeting for me, and Brian managed to illustrate and persuade me with his exceptional sales pitch for the system. Not to forget the team of Nate, Brian and the unnamed young man who successfully installed my hot water and conditioning unit. Every individual demonstrated cordiality and professionalism, treating me with the warmth of a close acquaintance. My sincerest thanks to them all. I earnestly recommend Anderson to anyone seeking their services.

Today, we had them over at our place. Although we did not ultimately have them perform any installations, they came by to conduct water tests. The gentleman who visited us was fantastic and took the time to go over every step of the process with us. He endeavored to offer us a good deal, but unfortunately, it wasn't the right time for us to commit. I strongly recommend their services if you have the means to afford it, but it wasn't suitable for our current situation. He was very personable, and I would be delighted to work with him again. Based on my experience, they are a great company.