Alan Lamon -Moonlight Merchandise

Moonlight Merchandise is a local Pacific Northwest company, situated in Capitol Hill, Seattle. Clients can come to our studio to meet with us, or we can communicate via text or phone to discuss their project. We also offer the option to ship garments to us and pick them up later, or we can ship them back to clients. It's not mandatory for clients to buy garments from us, although we have a wide range of wholesale suppliers available.

Aside from embroidery, we specialize in providing businesses and individuals with branded merchandise. We offer full design and fulfillment services for a variety of items such as t-shirts, hoodies, patches, mugs, and more. Our ability to source and provide the best option for our clients' needs is what makes us stand out - even if it means using a service we don't offer. We always prioritize our clients' best interests.

Locally, we take on small jobs of any quantity, but for national and remote orders, we require a minimum of 5 pieces. It's not cost-effective for both parties to work on less. We also refer clients to other service providers if the order exceeds 500 pieces. Our typical turnaround time is two weeks, though we're open to speeding up the process for rush orders at an additional fee.

After we understand our clients' preferences and needs, we exchange ideas to make the merchandise personalized and functional. Clients often ask us to take on experimental projects, which we typically trial in mixed media, such as printed and embroidered patches and hats.

Our passionate team is continually improving and updating our skills by investing time in industry conferences and training. Our priority is to improve and stretch our talents for every client's request. We are proud of the glowing reviews of our satisfied customers and invite anyone interested in our services to reach out to us.

FAQ:
Q: What size jobs do you undertake?
A: Moonlight Merchandise takes on small jobs locally of any quantity and requires a minimum of five pieces for national and remote orders.

Q: Do you deliver without physical meetings?
A: Yes, we serve our clients' needs via text, phone or shipping, and guarantee excellent care regardless.

Q: What is the company's guarantee?
A: We ensure client satisfaction and aim to make every project perfect. If anything falls short, we guarantee to work together to find a solution.

Q: What are the differences between providing garments yourself and having the company provide them?
A: When we provide the garments, you are contracting us to supply both pieces and services for a given quote. When you provide the clothing, we only do the work you've asked us to fulfill, which doesn't guarantee our suitability to embroider the piece. It's typical for clients to assume they're saving costs when they provide their clothing, but often this isn't the case. We can offer purchasing options below retail price.

Q: How can clients get embroidered items for less?
A: Clients can prepare well for their order by providing adequate artwork, a clear idea of their desired result, and a working budget that fits their needs and expectations.

Q: Can clients contact the company if they have more questions?
A: Yes, clients can contact us via the CrackerJack app to ask any questions. As answering leads can cost us 25% of a job's value, we request that clients are serious about following through with an order.