AD Locksmith 24/7 NY

Although he arrived an hour late, it wasn't too much of a concern. However, when he finally showed up, he quoted me an outrageous price of $485 to replace a basic lock cylinder on the door. Unfortunately, I had no other options since a tenant had just been evicted and I needed the lock installed immediately to secure the place before going to work. After spending a mere 7 minutes adjusting and chiseling the hole for the deadbolt, he then hit me with an unexpected bill of $768 for a job that took only 15 minutes. This was due to the $135 charge for showing up and an additional $85 for fixing the door. This experience was a total rip-off and I would not recommend their services to anyone. In hindsight, I should have put more effort into researching before hiring them.

I would like to express my sincere appreciation to the lady at customer service and the owner for going above and beyond to resolve my issue, even though they had already received payment. It is becoming increasingly rare to find companies that offer support after a sale, but this team truly exceeded my expectations. Despite it being a Sunday, the customer service representative spoke with me multiple times on the phone, and the next day, the owner even visited me in person to ensure that my lock was fixed to my satisfaction. This unexpected gesture truly made my day! I am grateful to have AD Locksmith's phone number saved in my contacts for any future needs, especially considering that they offer 24/7 assistance for lost or forgotten keys. Thank you for standing behind your work, and for making every effort to ensure my satisfaction.

"Ben and Alex were extremely helpful and courteous. They replaced my lock efficiently and with great professionalism. I will undoubtedly utilize their services in the future."

After buying and installing a dead bolt on my apartment door, I hired a skilled serviceman to set up a "smart lock" and program an additional wireless key fob for my truck. He executed both tasks promptly and competently, providing a satisfactory price that spared me from needing extra service calls or making a trip to the dealer.

In just a matter of minutes, Ben replied to my message and promptly offered his availability to fix my broken lock the following day. The entire repair job was completed within an hour and we are absolutely satisfied with the quality of his work. Kindly refer to the before and after photos below: