Benjamin Franklin Plumbing

I contacted Benjamin Franklin to request a quote for installing a new faucet and showerhead kit in the guest bathroom. I reached out to several companies for estimates. Benjamin Franklin was prompt in responding to my inquiry, but informed me that the technician would charge a service fee of $89.99 for providing an estimate for the bathroom hardware installation. I declined their offer.

Although the plumber was efficient and completed the task promptly, the cost amounted to $200 per hour and only involved the use of a few valves. Furthermore, the plumber had to make an extra trip to the hardware store because they had run out of the required size.

Benjamin Franklin Plumbing installed a water treatment system for me, which was completed efficiently and with great service. Their flexibility was impressive. While there was an error on my invoice, they corrected it promptly and professionally. I highly recommend Benjamin Franklin Plumbing for all your plumbing needs.

On the same day, they dispatched a technician and Toby H. arrived punctually and completed the task competently. However, I felt that the cost for a toilet installation was excessive, especially considering that I had already procured the toilet and wax ring. In addition, the technician took just one hour to complete the job. While I wasn't aware of the pricing beforehand, I discovered that the company's policy is to provide a quote only after dispatching a technician. While I comprehend that there might be some unforeseeable issues, that's why it's called an estimate. For routine tasks such as replacing a faucet or toilet, an approximate price estimation should be possible.

Our guests were arriving soon, and we needed a speedy faucet replacement and repair. Thankfully, they were able to schedule us promptly. Without hesitation, I highly recommend their services.