Arctic Fox Heating and Cooling

Johnny, the technician, provided exceptional service to my furnace, displaying remarkable honesty and helpfulness when diagnosing the actual issue. Contrary to most companies who employ an aggressive sales approach, urging you to replace the furnace on the spot, Johnny worked through a repair that extended the furnace's life.

The Artic fox provided me with exceptional guidance and assistance in resolving the issue I was facing. Additionally, they provided me with helpful tips to ensure that I am proactive in maintaining my equipment. I was impressed with their prompt responsiveness and their ability to connect on a personal level. Without a doubt, I plan to collaborate with them in the future.

I could hear high-pitched sounds that seemed to indicate something was loose. Despite it being late at night, I reached out to Arctic Fox assuming I wouldn't get a reply until morning. However, much to my surprise, I received a response within minutes. They had availability the next day, which was remarkable. They provided a 4-hour window for Luis to arrive. We exchanged text messages and phone calls 60 minutes prior to his arrival, and when he came, he was friendly, professional, and considerate enough to put on shoe booties to protect my floors. Within a few minutes, Luis figured out the problem was minor and fixed it. We had a great discussion about warranties and maintenance since I'd just bought a new home, and Luis was very informative. I plan on working with them for future maintenance and repairs and would gladly recommend them to others!

Johnny was my technician and I am amazed at how talented he is. He took the time to inquire about my central air issue before beginning any work. In just three minutes, he was able to fix the problem and even demonstrated and explained what went wrong. Johnny also checked everything else and advised me on how to prevent future issues. I inquired about upgrading to a heat pump, but he recommended a Mini Split after explaining the benefits and efficiency of different products, all while taking my preferences into consideration. I was truly impressed with his vast knowledge and unwavering morality. It's rare to come across such individuals, and I feel fortunate to have found CrackerJack by chance. I didn't even know this service existed before yesterday!

Luis, a member of Arctic Fox, promptly arranged an appointment for us with the earliest available time, which was sooner than that of other professionals. This was crucial for us as we needed speedy service due to having an elderly resident in the house. Jonny, our assigned technician, arrived early and was eager to assist us. At the outset, he informed us of the problems he identified and provided comprehensive explanations regarding every diagnostic he performed on the system, stating why he was conducting them, and the information he derived for determining the root cause of the unit's malfunctioning. He not only explained the problem and the optimal solution but also offered a quick fix since we urgently needed the unit's functionality. Upon his departure, we were thrilled to feel cold air coming from the vents. Additionally, we were pleased to receive the readouts of Jonny's high-tech diagnostics. I wholeheartedly recommend the Arctic Fox professionals for their expertise, commitment to educating their clients, punctuality, and amiable, professional disposition. In the future, I would unquestionably rely on them for any of my HVAC requirements.