Mobile Xpert - Phone Repair, Unlock & Sell

The task was accomplished with skill. Initially, communication was satisfactory, but it became peculiar thereafter. They claimed to have texted me on the day the part arrived, but they did not. Hence, I had to call to confirm if it had arrived. The notification came through when I was already at the store, waiting to have my phone fixed. The customer service representative who received my phone was inadequate. He prioritized helping another customer unnecessarily and left me standing there. He also got distracted with his phone while attending to the other customer. In response, I asked him to put away his phone and fix mine instead. He faced hurdles trying to locate my details in their system, despite the part being on the counter, labeled with my name. Overall, his service was below the required standards. However, the staff member who assisted me during the final pickup was proficient. He expertly installed the glass protector on my phone.

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After someone on CrackerJack damaged my iPad, I sought help from this professional. I visited the store, and by the next morning, my device was fixed. I wish I had come here first and would recommend this shop to others.