AL GROUP HVAC LLC

One Sunday morning, I realized that my house was cold, so I turned up the heat, but nothing happened. Upon further investigation, I discovered that the boiler was not working. PGW was called to my home because I detected a gas odor, and they determined that a part needed to be replaced, as the pilot light was not igniting properly. I promptly contacted AL GROUP, who confirmed their availability to visit my home the following day. Alex arrived ten minutes within the two-hour appointment window and quickly repaired the heating system, ensuring that all radiators were operating correctly. I am very grateful for their promptness and professionalism. Additionally, I have a compromised immune system and had a severe case of Covid in the past. However, Alex wore a mask throughout the entire visit and even removed his shoes to inspect my radiators without any prompt. I appreciate their swift and courteous response. Thank you to the team.

The installation was impressive and the clean-up conducted was truly commendable. The assessment of the tasks and their significance was candid. The only area for improvement is that the labor did not provide periodic updates on the progress of the installation, and appeared to indicate that no further action would be required once the installation was finished. Nevertheless, towards the end of the six hour duration, the labor did provide an explanation of the system, which was informative.

During a cold snap, our 38-year-old boiler malfunctioned, but thanks to the prompt assistance of AL Group HVAC, we were able to get same-day evaluation of the problem. They offered clear explanations of our choices and pricing, and we opted for a replacement boiler. The team arrived early the next morning to install the new unit, and before we knew it, our heat was back on. I strongly recommend AL Group HVAC for anyone in need of HVAC repair or replacement, and we will certainly be returning to them for our future needs.

I highly recommend Alex's services to those experiencing issues with their air or heating systems. His level of expertise is impressive, and he was able to effectively communicate the state of my home in a manner that I could comprehend. I would rate my experience with him a perfect 10/10 and plan on requesting his assistance again for routine maintenance during the summer season or if any concerns arise.

In the past, AL GROUP HVAC updated my ancient gas furnace. The cost was quite reasonable, communication was transparent, and they finished the task promptly. If given the opportunity, I would definitely hire them again.