Ben Franklin Plumbing of West Chester

4.7 (12)
From West Chester, PA
SinceOctober, 2021
About
At Benjamin Franklin Plumbing®, our objective to be an exceptional plumbing company is anchored on two things: providing top-notch plumbing services and outstanding customer support. We arm our plumbers with the requisite knowledge to execute the job perfectly on the first attempt. Our team is among the best trained in the industry, and we're always committed to exceeding each customer's expectations.

We're prepared to assist you, whether you require comprehensive plumbing services or routine plumbing maintenance!

Please bear in mind that there's a $69 Inspection and Diagnostic fee for this appointment. This charge covers our plumbers' meticulous examination to identify the underlying cause of the problem before offering potential solutions. Providing a comprehensive diagnosis is crucial to guarantee that the issue is resolved entirely, preventing possible future complications.
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Reviews

Service as described 4.7
Communication 4.7
Punctuality 4.7
DT
Trey and Brittany exhibited high levels of professionalism and helpfulness. Ferguson provided me with an incorrect water heater, but Trey efficiently resolved the issue and ensured that the right water heater was delivered. I am grateful to Trey for his assistance.
October 29, 2022
HS
I received a prompt reply when I requested a quote and they arrived ready to complete the task. Although the cost was high, at least my project is now completed.
September 15, 2022
JL
The service provided was exceptional - they were prompt, highly responsive and clear in their explanations of required services, while the pricing was affordable. Despite my call being on July 4, they came prepared with all necessary equipment the very next day. Additionally, they inspected all relevant plumbing systems and kept me informed throughout the process. Overall, I found them to be trustworthy, professional, friendly, and I highly recommend their services!
July 19, 2022
JH
I would like to express my high recommendation for the services provided by Benjamin Franklin Plumbing of West Chester. I experienced exceptional service when two courteous and friendly plumbers came promptly the following day to tackle my plumbing issues. After promptly assessing the scope of the job and obtaining my approval, they worked efficiently and resolved a messy issue with my clogged drains that I had unsuccessfully tried to fix for hours. Throughout the service, they remained respectful of my home and wore shoe covers. Their knowledge and amiable personalities were greatly appreciated. Additionally, I applaud the post-service assessment where they utilize a camera to ensure any potential issues are detected early on. Overall, Ben Franklin Plumbing exemplifies exceptional customer service. From the friendly receptionist to the proficient plumbers, they exceed expectations. Thank you for your excellent services!
April 29, 2022
MW
As promised, the technician arrived and resolved the problem within 15 minutes. The team was swift to respond, calling in advance and sending a photo of the technician who would handle the issue. Trey patiently addressed my concerns and provided useful information on sewer drainage and upkeep. Although the service was a tad expensive, I am pleased with the outcome and opted for the professional solution.
February 7, 2022