A Cozy Chimney

Although there is still much to achieve, I am extremely satisfied.

Cozy Chimney is highly recommended, especially Eli who is a knowledgeable and professional inspector. I had a smoke issue in my rental home and Eli came to inspect. He explained everything to my tenants who were happy with his informative approach. He even called me to provide a detailed explanation over the phone and made remote payment effortless. Despite negative reviews on this platform, I had a fantastic experience and would encourage others to use Cozy Chimney. Thank you.

The individual was allotted a 10am to 2pm timeframe, but they rang at 1:42pm to say they were finishing up a task and would arrive by 3pm. Even though they received a mediocre 2-star rating, we still gave them an opportunity, and we were willing to overlook their tardiness. Nevertheless, not communicating with us and providing only a last-minute notification 15 minutes before the scheduled window is not acceptable behavior and demonstrates a lack of professionalism. Communication is crucial.

In general, I would give it a 4-star rating based on the minor issues I mentioned. During the visit, he assessed my chimney and reported that it was clean and ready for use, waiving the inspection fee. However, the dryer air duct required significant attention since I had never cleaned it in 15 years and a mouse had made a home there. The technician was efficient, thorough, and replaced the vent pipe, resulting in a quieter operation. The positives include punctuality, responsiveness, attentiveness to my concerns, and effective use of time. However, some negatives include the fact that he did not wear shoe covers or wipe his shoes, resulting in wet prints on the floor. He refrained from walking on the carpet in those shoes, which was appreciated. Additionally, he did not clean up his trash, nor did he comply with my request to put the sliders under the dryer.

Unfortunately, we had a terribly negative encounter with the technician from this company, which led to our decision not to hire them. The technician was incredibly unprofessional, behaving in a condescending, dismissive, impatient, and rude manner. He made offensive comments, constantly interrupting and talking over us. In response to our questions, he insisted that we make a decision quickly as he had other clients to attend to. During discussions with my husband, he abruptly declared that he did not want to work with us. When I asked for the form with our information, he rudely demanded that we remove his contact details from it. When I relayed our experience to the company, they apologized, chalking it up to the technician simply having a bad day as he is only human and prone to imperfection.