R&J Preventative Maintenance

4.5 (30)
From Chicago, IL
SinceJanuary, 2022

At the heart of our service is a dedication to quality. We pride ourselves on delivering home and commercial appliance repair for all brands and types, addressing any issue with precision and care. Furthermore, we believe in keeping our clients informed, which is why we offer comprehensive guidance on your appliance's repair process. Rest assured, we include standard warranties with all our repair services, so you can enjoy peace of mind. With several leading companies under my belt and having trained hundreds of technicians, I have extensive experience across appliances new and old, and there is no issue too big or small for us to handle. Our warranties range from 90 days to 1 year, depending on the appliance and what replacement parts manufacturers offer. Additionally, we waive diagnostic fees if you proceed with a repair.
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Service as described 5.0
Communication 4.2
Punctuality 4.4
When they called me, I promptly scheduled a visit and was delighted to see them arrive on the same day. The work they did was exemplary, and I intend to suggest their services to my acquaintances.
March 27, 2023
After reaching out, Juliano promptly contacted me back, demonstrating strong responsiveness. A technician was able to visit our house two days later, and Marlon arrived to conduct a quick diagnostic on our dishwasher today. He carefully explained the issue and presented us with both repair and replacement options, providing guidance on how to make the best decision. Marlon even suggested taking a full day to think things over and return to him with our decision. There was no pressure to select either option, although he was candid about how the cost-effective choice would be repairing the unit. His transparent overview of the total cost came across as reasonable, and we eventually decided to replace the dishwasher altogether, which was something we had previously wanted to do. I was only responsible for the diagnostic fee, which I was happy to pay. If I had chosen to complete the repair, that fee would have been included in the total cost. Marlon's insight proved invaluable in making the correct decision. Overall, I will undoubtedly use R&J for future appliance repair issues!
January 9, 2023
I sent the payment via Zelle but haven't received an invoice or email receipt. There was no clear indication of the price. I paid almost $600 to get my dryer fixed and was only given a brief, 3-second explanation of the cost. I prefer having a written invoice, as does the IRS.
January 1, 2023
Christopher A.
Our Zephyr vent hood above the stove needed fixing, so we enlisted the help of R&J Preventative Maintenance. The service we received was outstanding from start to finish. The company promptly contacted us after we requested an appointment and provided a clear and reasonable quote. Richard arrived at our home on the same day as the request and thoroughly explained the issue to us. He efficiently resolved the problem within an hour. We were thrilled with the amazing service and would highly recommend R&J Preventative Maintenance to anyone in need of repairs.
October 13, 2022
After spending $479 on both parts and labor, I had the pulley and switch replaced. With the senior discount applied, the total cost was lowered to $429. Both the technician and work coordinator were highly responsive and delivered excellent quality work. If I may offer a piece of advice, it would be to run the machine with clothes after the repair to identify any issues such as rattling that may necessitate further visits.
October 9, 2022